HAVE A QUESTION?
You can reach us M-F 8-4:30 Central Time by Phone: 1-855-397-7424
For product information, recipes or further explanation, send an e-mail to: [email protected]
a division Med-Diet Labs, Inc.
3600 Holly Lane, Suite 80
Plymouth, MN 55447
HOW TO ORDER
Ordering from Dysphagia Diet is easy. You can order online or call us at 1-855-DYSPHAGIA [397-7424]. We accept major credit cards, money orders and personal checks.
Hours: Monday-Friday 8:00 AM to 4:30 PM Central Time
You can also fax us at: 1-763-550-2022
***Please note we do not ship International***
IS THERE A MINIMUM ORDER SIZE?
No minimum orders!
CAN I MIX PRODUCTS FROM DIFFERENT BRANDS?
Definitely! Regardless of your special dietary needs, we want your menu to have the widest variety.
WHAT IF MY PRODUCT IS OUT OF STOCK?
You will be notified in a timely manner of OUT OF STOCK product. Express orders will be notified within 1 business day of purchase, Standard Ground orders please allow up to 2 business days for notification. You may then choose to cancel the order or wait until product is back in stock. .
HOW DO I KNOW THE PRODUCTS WILL FIT MY SPECIALIZED MEDICAL DIET?
We have separated the foods by category, such as Adaptive Equipment, puree molds, pre-thickened beverages, food thickeners, purees, etc. Only products generally accepted for that category are shown. We also include ingredient and nutrition information for every product to help guide you. REMEMBER - ONLY YOUR HEALTH CARE PROFESSIONAL KNOWS YOUR MEDICAL NEEDS. IF YOU ARE IN DOUBT ABOUT ANY ITEM, CHECK WITH YOUR DOCTOR OR DIETITIAN FIRST.
ORDERING BY FAX or PHONE
2. Have your credit card handy. We accept all major credit cards.
3. Give us the product code numbers, item descriptions and quantities.
4. Tell us where to ship the products (we must have a street address, not P.O. boxes)
5. Give us a phone number or E-mail address where we can reach you if we have any questions.
HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?
Since we are located in the Midwest, nationwide delivery is fairly rapid in the 48 contiguous states. We typically ship within 48 business hours of order receipt. Depending on your location, delivery will be 1 to 7 business days later. ***Please note we do not ship internationally***
CAN I SHIP MY ORDER FASTER?Yes, you may choose from three different shipping methods: Overnight, 2 Day Air, 3 Day Express Saver. Orders placed before 12:30 pm Central time M-F will ship that day. Orders placed after 12:30 pm Central, will ship the following business day.
- Orders that ship Overnight on a Friday will not arrive until the following Monday. If you need an order for Saturday Delivery, please call us at 855-397-7424 to place your order.
- 2 Day Air is 2 business days, if ordered on Thursdays it will be a Monday Delivery (2 business days).
- 3 Day Express Saver is 3 business days, if ordered on Wednesdays it will be a Monday Delivery (3 business days).
The day an order is processed does not count as a shipping day. We do not ship on major holidays. NOTE: FedEx is closed on all major holidays. (New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Day after Thanksgiving and Christmas)
MUST I BE HOME AT THE TIME OF DELIVERY?
No, FedEx usually will leave them or notify you of the attempt to deliver so that arrangements can be made.
HOW MUCH DOES SHIPPING COST?
Shipping costs will vary based on the weight, distance and type of delivery. Because we are located in the Midwest, delivery costs nation-wide are low. Ground delivery is the most economical. Second day and next day delivery costs can be significant, sometimes approaching the value the product being shipped.
If you need to cancel an order, let us know as soon as possible. We are happy to refund the full order amount if the order has not shipped out. If the order has shipped and is in transit, a refund for the cost of the product only will be given once product is returned and restocked. We recommend that you refuse delivery of the package, either by verbally informing the delivery driver, or leaving a sign so that the order is sent back to us. If the package is delivered, you will need to arrange for shipment of the product back to our location at your own expense.
Please note: Your order may have shipped before you receive tracking information, as our system does not provide real-time updates.
WHAT IS YOUR POLICY ON DAMAGED PRODUCT?
We stand behind our products 100%. We want you to be satisfied with your purchase from us. Please report damaged products, shipping errors or other problems immediately by calling 1-855-DYSPHAGIA [397-7424] or by e-mail: Contact by e-mail. If you are not completely satisfied, we will gladly: refund your purchase price or send replacement product.
We stand behind our products 100%. If you are not completely satisfied, we will gladly: refund your purchase price or send replacement product. Please report damaged products, shipping errors or other problems immediately by calling 1-855-DYSPHAGIA [397-7424] or by e-mail:[email protected].